Terms

By accessing or using this website, you agree to these Terms and acknowledge our Privacy notice. If you do not agree, do not use the website. These Terms govern the public website only unless another document expressly incorporates them.

You must be legally capable of accepting these Terms. If you use the website for a company or other organisation, you represent that you have authority to act for it and that references to "you" include that organisation where applicable.

The website provides general information about BotHeartAI, potential capabilities, solution patterns, packages, and ways to contact us. It is not a binding offer, technical specification, service-level commitment, or guarantee that a particular feature, integration, result, or timeline will be available for every use case.

You may browse the public website and submit authorised enquiries. If access credentials are issued for a separate BotHeartAI service, you must keep them confidential, use them only as authorised, and promptly report suspected unauthorised access. Service access may also be governed by a customer agreement.

You retain the rights you hold in data supplied or connected to an agreed service. You are responsible for its accuracy, legality, and for having all permissions required to provide and instruct us to process it. Ownership, permitted use, security responsibilities, retention, and return or deletion of customer data are governed by the applicable customer and data-processing terms.

You must not use the website or any BotHeartAI service to:

• Break the law or infringe another person's rights.
• Submit unlawful, deceptive, harmful, abusive, or unauthorised content or communications.
• Probe, bypass, disable, or interfere with security, access controls, infrastructure, or service operation.
• Introduce malware, scrape at unreasonable volume, or use automated systems in a way that disrupts the website.
• Reverse engineer or attempt to extract non-public source code, models, prompts, or confidential system components except where applicable law does not permit that restriction.
• Misrepresent your identity, authority, affiliation, or the origin of information you submit.

Submitting a form does not create a customer relationship or require either party to proceed. Demonstrations may use sample or simulated data and may not reflect every production configuration. A pilot, evaluation, or implementation begins only when its scope, responsibilities, fees, and other terms are agreed in writing.

Website prices and package descriptions are informational and are shown in Malaysian ringgit where stated. Final scope, fees, usage limits, payment timing, renewal, and cancellation terms are set out in the applicable quotation or agreement. Taxes and charges from messaging, payment, cloud, or other third-party providers are separate unless expressly included in writing.

Configuration, integrations, migration, testing, launch timing, support, and service levels depend on the agreed scope and on timely access, information, approvals, and cooperation from the customer and relevant providers. Any binding delivery commitment or service level must be stated in the applicable agreement.

We may maintain, change, suspend, or discontinue public website content or functionality. We do not guarantee uninterrupted or error-free website access. Changes to contracted services, planned maintenance, and service availability are governed by the applicable customer agreement.

Messaging channels, payment providers, websites, and other integrations are operated by independent third parties. Their own terms, privacy practices, technical limits, approval processes, availability, and fees apply. References or links do not imply ownership, sponsorship, or endorsement, and BotHeartAI is not responsible for third-party services outside its control.

The website, its design, text, graphics, software, and BotHeartAI branding are owned by or licensed to BotHeartAI and protected by applicable intellectual-property laws. Subject to these Terms, you may view the website for legitimate business information. You may not copy, modify, distribute, sell, sublicense, or create derivative works from protected content without permission or a legal right to do so.

If you voluntarily provide suggestions or feedback, you permit us to use them without restriction or payment, provided we do not claim ownership of your pre-existing confidential information or intellectual property.

Public website content is not confidential. If either party shares non-public business, technical, or commercial information during discussions or service delivery, any agreed confidentiality terms apply. Do not send confidential information through a public form unless it is necessary and you are authorised to do so.

To the maximum extent permitted by applicable law, the public website and its content are provided "as is" and "as available", without warranties of accuracy, completeness, merchantability, fitness for a particular purpose, non-infringement, availability, or results. Nothing on the website is legal, financial, tax, compliance, or other professional advice. Any warranties for paid services are only those expressly stated in the applicable agreement.

To the maximum extent permitted by applicable law, BotHeartAI is not liable for indirect, incidental, special, consequential, exemplary, or punitive loss arising from use of or inability to use the public website, including loss of profits, revenue, data, goodwill, or opportunity. Liability relating to contracted services is governed by the applicable agreement. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

We may restrict or terminate access to the public website where reasonably necessary to address misuse, security risk, legal requirements, or material breach of these Terms. You may stop using the website at any time. Provisions that by their nature should continue, including intellectual-property, disclaimer, and liability provisions, survive termination.

A signed customer agreement controls if it conflicts with these Terms regarding contracted services. Its governing-law and dispute provisions apply to that agreement. Where no separate agreement applies, governing law and jurisdiction are determined under applicable legal rules; these Terms do not designate a specific jurisdiction.

If part of these Terms is unenforceable, the remaining provisions continue to apply. A delay in enforcing a provision is not a waiver. You may not transfer your rights under these Terms without consent where consent is legally required. We may update these Terms by publishing a revised version and changing the date above. Continued use after an update constitutes acceptance to the extent permitted by law.

Questions about these Terms can be submitted through our contact page.