Privacy

This notice applies to personal data handled through the BotHeartAI website, including information submitted through demo and contact forms and information generated when the website is accessed. A separate agreement may govern data processed while delivering services to a customer.

Depending on how you interact with us, you may provide:

• Your name, work email address, and company name.
• Your preferred channel and details about a requested journey.
• Messages, attachments, and other enquiry information.
• Commercial, billing, or project information provided during discussions or under an agreement.

Please do not submit sensitive personal data or information that is unnecessary for us to respond to your request.

When you access the website, our hosting and security systems may automatically receive technical information such as your IP address, browser and device type, operating system, requested pages, timestamps, referring page, and diagnostic or security events. This information helps deliver, secure, and troubleshoot the website.

We may collect personal data:

• Directly from you when you submit a form or contact us.
• From your employer or authorised representatives during a business relationship.
• Automatically through website hosting, logging, and security technologies.
• From service providers or public business sources where lawful and relevant to an enquiry or customer relationship.

We may use personal data to:

• Respond to enquiries and arrange demonstrations.
• Understand requirements and prepare commercial plans.
• Provide, configure, support, and improve agreed services.
• Administer customer and supplier relationships.
• Maintain business, security, and compliance records.
• Prevent misuse, fraud, and threats to the website.
• Meet legal obligations and resolve disputes.

Depending on the circumstances and applicable law, we process personal data with consent, to take steps requested before entering into or performing a contract, to comply with legal obligations, or for legitimate business interests that are not overridden by individual rights. Where processing depends on consent, you may withdraw that consent for future processing.

A customer may provide or connect data to BotHeartAI as part of an agreed implementation. The customer is responsible for having the authority and appropriate notices or permissions to provide that data. Our handling of customer data is governed by the applicable customer agreement, documented instructions, and any data-processing terms rather than this website notice alone.

We may disclose personal data only where reasonably necessary to:

• Providers that support website hosting, form delivery, communications, security, or business operations.
• Professional advisers, auditors, insurers, or authorities where required or permitted by law.
• A buyer, investor, or successor in connection with a potential or completed corporate transaction, subject to appropriate safeguards.
• Other parties when you direct us to disclose the information or give valid consent.

Providers are expected to handle information for the agreed purpose and subject to applicable contractual and legal duties.

Service providers or business operations may process information in countries other than the country where it was collected. Where applicable law requires it, we use recognised transfer mechanisms or other appropriate safeguards for these transfers.

We retain personal data only for as long as reasonably necessary for the purposes described in this notice, including responding to enquiries, maintaining business records, providing agreed services, protecting legal rights, and meeting legal, accounting, or security requirements. Retention periods vary according to the type of information and the context in which it was collected.

We use reasonable administrative, technical, and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction. No website, transmission, or storage system can be guaranteed to be completely secure, so please use care when sending information online.

Subject to applicable law, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing, and to withdraw consent or complain to a relevant data-protection authority. Rights may be limited where an exemption applies or information must be retained. We may ask for information needed to verify your identity and request.

Marketing analytics are not enabled on this website. The website and its infrastructure may use technologies that are necessary to deliver requested functionality, maintain security, or remember essential settings. If non-essential analytics or advertising technologies are introduced, we will update this notice and provide consent controls where required.

The website and BotHeartAI business services are not directed to children. We do not knowingly request personal data from anyone below the minimum age permitted to provide it under applicable law. If you believe a child has provided personal data, contact us so that we can assess and address the situation.

The website may link to websites or services operated by other organisations. Their privacy practices are governed by their own notices and are not controlled by this notice. Read those notices before providing personal data to a third party.

We may update this notice to reflect changes to the website, services, or legal requirements. The date above identifies the latest version. For privacy questions or requests, use our contact page. Please include enough detail for us to understand and respond to your request without sending unnecessary sensitive information.